Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
Are your fragrances 100% authentic?
Yes, every fragrance sold on our boutique is a genuine Creed product, sourced directly from our heritage laboratory and bottled with the finest natural ingredients.
How should I store my Creed perfume to maintain its quality?
To preserve the integrity of your fragrance, we recommend storing the bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations.
What is your return policy for opened fragrances?
Due to the personal nature of our products and hygiene standards, we can only accept returns on unopened and sealed items within 30 days of purchase.
Do you offer international shipping?
We currently offer premium shipping to most countries worldwide. Please note that shipping times and customs fees vary depending on your specific location.
Can I request complimentary samples with my order?
Yes, we include two complimentary samples with every full-size bottle purchase so you can explore other scents from our collection.
Why do some batches of the same scent smell slightly different?
Creed uses a high concentration of natural infusions. Just like fine wine, harvests of ingredients like jasmine or bergamot can vary slightly by year, giving each batch its own unique character.